Collins Nets 2022 Trustpilot Reviews January 24, 2023 Updates 2022 was a busy year for Collins Nets. We’ve introduced new product lines, grown our team and faced numerous challenges as restrictions were implemented to help control Avian Influenza Over the last 12 months however, we’ve worked extremely hard to keep up with demands and ensure our customers receive high quality products they need in anticipation of the shooting season. To mark this momentous year, we thought we’d look back on some of the fantastic reviews we’ve received on Trustpilot. The reviews are testament to our fantastic team who go above and beyond each and every day! First class customer service Collins Nets has been in business for more than 35 years. During this time, we’ve overcome many challenges and had to adapt our offering to meet customers changing expectations. In recent years, we’ve expanded into new industries and undergone a complete rebrand to modernise the look and feel of the company. Despite these advancements, one thing has remained the same – our commitment to delivering impeccable customer service at all times. We’ve stayed true to our roots and work tirelessly to ensure our customers big and small get first class service, whether they place an order online or over the phone. Collins Nets is a family run business first and foremost and it’s important that our customers feel valued. We’re experts in our field and want our customers to know they can draw on our expertise for helpful guidance and advice. Our customers have recognised our efforts and we’ve firmly cemented our place as leaders in the game rearing, sports netting and fisheries industries. We’ve earned a fantastic reputation for our customer service and product knowledge. This is something that is often recognised in our 5-star Trustpilot reviews. Excellent service “Excellent service. Last minute Christmas panic and they went over and above to get it off to me. Great ear defenders, very fairly priced and super service. Thank you”. Sally McCleery Kind & Knowldedgable “I had a few newbie questions and they were very kind, knowledgeable and helpful when I called. The items were a very good price and arrived remarkably quickly and seem really good quality. I emailed a follow-up newbie question and they answered immediately and helped me get things sorted out straight away. I would have no hesitation in recommending them and would use them again. A good example of how specialist shops can be far better than multinationals”. Johnathon Butcher Good advice “Excellent service. Very helpful guys. The bird netting I bought is good quality and packed for easy unpacking. They offered good advice when I bought and had a bit of trouble with the Emperor bird feeder”. N Brown Expert craftsmanship At Collins Nets we do things differently – we manufacture the majority of our netting on-site. Our expert netmakers hand rig our seine nets, fish cages and dip nets in our Dorset barn using quality materials. This means we’re able to meet our customers exact requirements and make bespoke nets to suit specific dimensions. Netmaking is a dying artform and our craftsman have perfected their techniques over the years to ensure our nets are long lasting and withstand the pressures of sustained use. We’ve supplied nets to fisheries across England, Scotland and Wales and count the Environment Agency as one of our best customers. One of the things that sets us apart from our competitors is the materials use. We don’t cut corners and have sourced quality rope, twine and Nylon knotless netting to create our excellent range. Net purchase “Although cheaper nets are available the quality is very good and will last many years. Delivery by Tuffnells was efficient with very helpful advice about delivery”. John K Feb Excellent quality netting “Excellent quality netting, fast delivery, very pleased”. P Cope A good quality net “A great quality net. I had a couple of queries before purchase, and the lady I spoke to on the phone was extremely helpful. Online ordering was simple, and the net arrived the following day. Perfect service, many thanks”! Robin Somes Investment in technology We launched the new and improved Collins Nets website in 2021 and have continued to invest in digital in the years since. All of our products are available to purchase online and we’ve stream lined the check-out process to make placing an order a smooth and stress-free process. We recognise that many of our customers, want to order on the go, so we have prioritised our websites mobile performance. Our efforts have clearly been noticed by our new and longstanding customers, who have commented on just how easy our site is to use! Another area we’ve concentrated our efforts is stock management. Our Point-of-Sale System allows us to keep track of the amount of products we have in the warehouse – we know from experience how frustrating it is when you order something and it’s not in stock! Dependable & Experienced “I have used Collins nets for years. Their products are competitively priced and more important are always available! An awful lot of other companies could benefit from learning their stock control. On line orders are always swift and are easy to order”. SAS, Trustpilot December 2022 Great Website “Well stocked, easy to navigate website. Complete range of necessary gamekeeping equipment plus loads more! Ordered around 1.30pm yesterday, delivered about 2.00pm today! Perfect. Customer service is fantastic”. Jo Maver Good website and great products “Good website, easy navigation and great descriptions for products (also excellent paper catalogue), straightforward checkout and fast delivery”. ScotsWhaHae Fast nationwide delivery As business owners, we understand the importance of receiving goods on time. So, we only work with couriers that are able to fulfil fast, nationwide delivery. Despite significant price increases, we’ve managed to keep our postage and packaging rates competitive. Our Trustpilot reviews show that our customers are often shocked at the speed they receive their orders! We also ensure customers receive order updates and tracking details, so that it’s easy to plan for delivery. Reliable and prompt service “As always a reliable prompt service with regular updates right from ordering through to delivery. This allows us to plan to be in to accept delivery as you get a time slot from the carrier as to when order will be delivered, usually a 1-hour delivery window”. Mr and Mrs Whymark Excellent updates on progress of order “Excellent updates on progress of order, prompt delivery and superb products”. Adrian Buckle Collins Nets are simply the best! “Quick and efficient – just what you need at this time of year when your head is over run with jobs! Thank you to all the team for being brilliant”! Tracy Howe Top quality products We only supply products from leading manufacturers, to meet our customers high expectations. Our products need to withstand harsh weather environments and perform over a prolonged period of time. We’re delighted to have exclusive agreements in place with a number of international suppliers, which allows us to import new and innovative products to the UK market. For instance, we’re the exclusive UK distributer of the popular Alke gas brooders range – which includes the Global 5, Type 41 and Global 10. We’re also a proud stockist of the Goodnature humane squirrel traps and the UK importer of Shelterflex waterproof sheeting. Excellent product and excellent “Excellent product and excellent service, thank you for the catalogue too, so much good stuff and great prices! Will certainly be back again soon”! Sara Quality “Quality products well packed very quick delivery cant fault them”. Butch Krombholz Top quality netting for my chickens “Top quality netting for my chickens, they can now roam outside of their shed in peace. Delivery and the whole shopping experience was excellent, will be back in the future for more”. Stuart Krnaston We’ve been overwhelmed by the fantastic feedback we received in 2022 and can’t thank our customers enough for supporting our business. We’re proud to work within the game rearing, fisheries and sports netting industries and look forward to the challenges that 2023 bring. If you’ve ordered a product from Collins Nets in 2022, we’d love you hear your feedback. Leave us a review on Google, Trustpilot or Facebook. Further reading « Christmas Gifts for Dogs! 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