Privacy & Cookies Policy Who we are Collins Nets Ltd is a small family owned & run business based near Bridport, Dorset. This website – www.collinsnets.co.uk – is the property of Collins Nets Ltd. Like everywhere you shop online, Collins Nets Ltd collects your personal information. Think of it as our way of getting to know you better. It means your orders are processed lightning-quick and if any problems occur with an order or delivery we have all the information we need to hand. Collins Nets Ltd is a limited company registered in England and our company number is 4688956. Trading Address: Collins Nets Ltd, Upton Dairy, Uploders, Bridport, Dorset, DT6 4PH. Our Registered Office Address: Wadebridge House, 16 Wadebridge Square, Poundbury, Dorchester, Dorset, United Kingdom, DT1 3AQ If you have questions about your personal data or our privacy policy, please contact us at privacy@collinsnets.co.uk Alternatively, you can write to us at: Collins Nets Ltd, Upton Dairy, Uploders, Bridport, Dorset, DT6 4PH. Your privacy is extremely important to us, and we are committed to seek compliance with data privacy requirements when processing your personal data. With this Privacy Policy, we would like to explain and give you an overview on how we collect and process your personal data and which rights and options you have under data protection law, including the General Data Protection Regulation of the European Union (GDPR). What personal data we collect and why we collect it Our customers are more than a name and address, but we need to know these so we can send your orders direct to your door, as well as verify your payment details. We’ll also need your email address so we can send your order confirmation. Some information we ask for is optional – give us your phone number and we can call or text about your orders. This is helpful when the courier can’t find your address, for example, or if there is a problem with your order. To comply with HM Revenue and Customs (HMRC) we retain transactional records for 6 years from the end of the last company financial year they relate to, or longer if: they show a transaction that covers more than one of the company’s accounting periods the company has bought something that it expects to last more than 6 years, like equipment or machinery Keeping these records helps us to answer any questions about your order history, but we know when we’re not wanted. If you haven’t shopped with us for 10 years, we will come to the sad conclusion that we may have lost you, and delete your information from our database. Our website is powered by WordPress which does not collect any personal data about visitors, and only collects the data shown on the User Profile screen from registered users. Comments When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection. An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment. Contact forms On our website we have some contact forms that can be used by site visitors to request a postal copy of a catalogue or to ask us a question about a product, or request a sample for example. Collins Nets Ltd keeps the information submitted in these contact forms on our database for up to 10 years for customer service purposes. If you have requested a catalogue online we will continue to send a new brochure to your address for up to 10 years unless you contact us to unsubscribe from this service. Cookies If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our website to our advertisers. Such information will not identify you personally it is statistical data about our visitors and their use of our site. This statistical data does not identify any personal details whatsoever. It is used by us to analyse how visitors to www.collinsnets.co.uk interact with the website so that we can continue to develop this website and make it a better experience for our visitors. We may gather information about your general internet use by using a cookie file that is downloaded to your computer. Where used, these cookies are downloaded to your computer automatically. This cookie file is stored on the hard drive of your computer. All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline cookies, you may be unable to access particular parts of our website. [cookie_settings] Embedded content from other websites Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website. Analytics We use Google Analytics. Google’s updated privacy policy can be found here: https://policies.google.com/privacy/update?hl=en-GB Who we share your data with We use Stripe and PayPal for secure online payment processing. We don’t not receive any payment card details from either provider. Please view their privacy policies here: https://stripe.com/gb/privacy & https://www.paypal.com/uk/legalhub/privacy-full We do not share your personal data with any third party advertisers. We may share your personal data with agents (think credit card reference agencies, credit card clearing agencies and fraud prevention and detection agencies). We use these very reliable, very trustworthy companies to process the orders you place with us or help us in the services we provide to you. In the unlikely event that our business assets are sold or purchased by another company, our data records will be sold too as part of our business. How long we retain your data Collins Nets Ltd retains customer purchase records for ten years. If you leave a comment on our website, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information. What rights you have over your data If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Any questions? Please contact us! If you would like to unsubscribe from our mailing list or if you would like to request a copy the personal data we hold about you. Please contact us at privacy@collinsnets.co.uk If you are not convinced about the safety of shopping online, please call us on the number above and place your order over the phone. Company No. 4688956 | VAT No. GB378809789
